Can't switch from postpaid to prepaid.

  • 1
  • Question
  • Updated 2 years ago
  • Answered
  • (Edited)
Hello, I am getting the following message when I check if my number is eligible to port:

"No, this number isn't eligible to move to Koodo Mobile because it is already active on our network"

And when I try to port, I have to fill a box with the following information: Alternate phone, which I have no clue what that is because I didn't have any other number when I registered.
Photo of Erick Shunji Miyazaki

Posted 2 years ago

  • 1
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 142,766 Points 100k badge 2x thumb
The alternate phone is a number you can be reached at if something goes wrong with the port request. They obviously will not be able to call you on your cellphone if that is the case.