Cant sign in

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  • Question
  • Updated 2 years ago
  • Answered
I have an account but I cannot sign in and I cannot use data on my phone what is going on?
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Posted 2 years ago

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Tayeb A, Employee

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Hey Melissa :)

Are you trying to log into postpaid or prepaid Self Serve? You can visit our FAQ section to see how to register a Self Serve account if it's the first time you're trying to login. Here's the link: 

If your account has been locked after multiple attempts, please call our customer service for immediate assistance. If your phone is not a Koodo phone, please follow the instructions on this link: to see how to configure data.

Keep us posted!