Can't send SMS or MMS messages but can receive

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  • Updated 7 months ago
New Koodo account already have others new phone for daughter set up the same as other in the family while it can receive SMS it does not appear to be sending sms and does not send or receive MMS why? And how do I get ahold of someone at Koodo? Samsung Galaxy S5 Active same phone as other family members used previously by me without these problems did factory reset have checked access point settings appear correct
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Courtney Janes

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Posted 7 months ago

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Dinh, Mobile Master

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Hi Courtney,
Did it happen to sms/mms to all numbers or just a few? I would try to reset the network settings one more time, turn off the phone and turn it on.
Calling Koodo is indeed hard right now, holiday and backlog from previous promo. You could post problem here and see if someone can resolve it.
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Courtney Janes

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I thought I had posted the problem here I've changed network settings several times ones that were suggested by people here and went back to what they suggested which is the same as to other phones in this household multiple ons and offs and different people sent to and sent from the problem is nothing since from her phone either SMS or MMS and she can only receive SMS
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Dinh, Mobile Master

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I would suggest you reinsert someone else SIM card, that you knew working in your phone with sms/mms, and test with the phone.

It could be issues with the SMSC number. After testing with another SIM you could try:
  1. Go to your phone dialer
  2. Dial *#*#4636#*#*
  3. Go to Phone Information
  4. Scroll down to SMSC
  5. Enter +16475800172
  6. Update
(Edited)
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Courtney Janes

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No I've tried three other SIM cards in that phone and they all seem to be working
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Courtney Janes

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I changed it still no luck
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Courtney Janes

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I tried this with and without your settings for the APN and switched SIM cards again no matter what phone her SIM card is in it will receive SMS but not send them and it will neither send or receive MMS. however if I put someone else's SIM card in her phone everything works fine SMS go both ways MMS go both ways. I can't see how it's anything but her account which is confusing as well since it will receive SMS but not send them.
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Dinh, Mobile Master

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I think it could be some issues at Koodo end. I would suggest you contact them and ask them to check her account at Koodo.