Can't send/recieve pictures!? Help please!

  • 1
  • Question
  • Updated 4 years ago
  • Answered
I have a Galaxy S3 and can't send or receive pics even when Data is turned on on my phone. It says that "Network connection isn't available" when I attempt to send, and it says "cannot download picture at this time" when I try to receive. Picture messages are included in my plan.

I don't have Data Block on my phone, I've tried being connected to Wifi, turning off wifi and just having data on, etc. etc. and nothing works. Any suggestions!?
Photo of Kira Kovi

Kira Kovi

  • 70 Points

Posted 4 years ago

  • 1
Photo of Daniel Kim

Daniel Kim, Mobile Master

  • 34,736 Points 20k badge 2x thumb
Hi Kira! It sounds like something might be wrong with your phone's apn settings. Go to settings > Wireless & Network > Mobile Networks > Access Point Names. Change the apn settings to the correct ones or create a new APN and select it. The apn settings are in this link. :)
Photo of Chris Petersens

Chris Petersens

  • 47,246 Points 20k badge 2x thumb
Excellent summary on that blog! APNs are pain in the butt but seems to be the root of many issues.