Can't send/receive messages by messaging

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  • Updated 3 months ago
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I have an Iphone 6 from Koodo with a Tab plan. Although my plan doesn't include data, when I called Koodo I was told that I didn't need the extra $2 dlls block since I was transfering my account from Public mobile (my plan with PM had unlimited text with pictures included).
I have Data turned on but I get a message just saying that my message was not sent. Everything else works. I tried reseting my networks settings but didn't help either. Can someone help?
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Jorge Molina

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Posted 3 months ago

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Dinh, Mobile Master

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Official Response
Hi Jorge
I would first try to restart the phone, and see if it could help. Also try to reset network settings (general--> reset --> reset network settings).

As you are using iphone I assumed you are using iMessage, I would try to go into Settings --> Message:
- Turn Send as SMS --> ON
- go down to SMS/MMS and Set MMS Messaging --> ON
Hope those would do