Can't see the recent booster added

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  • Updated 2 years ago
  • Answered
Hi all! My account is 480sh/ 500 talk and 0/100 add on talk . Today I top up 25 talk booster . My account from -$1. Is now $25 . My online overview does not show the 25 top up I try to get today . What's happening? does the online account page is just delay updating or I have do few more steps ( how ?). Or the recent booster added will not show not unless my previous were all zero ? Thank you for helping
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Emmanuel Andrei

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Posted 2 years ago

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Robert, Mobile Master

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It may take some time between the moment you bought it and the moment that it is applied. But if it's not updated soon enough I'll suggest to try again
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Emmanuel Andrei

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Thinking if it needed additional tax, I just added $2 to my account ($27 right now ) and tried again "add on" but I only get to the part "yes-add booster add ons" . From that part it appeared frozen and no matter how I tap, it doesnt do anything .
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Emmanuel Andrei

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Again thank you, it's all good now ! My screen just automatically updated . Maybe the account website just freezes or on s..llllowww....mooootionnnnnn Lol
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Melissa, Employee

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Hey Emmanuel! Taxes get automatically added on when you make a payment.  If you decide to pay $10, we will charge you 10$ + tax. Can you try adding the add-on by our automated system via *611 from your phone? Press on 2 for Price plan/Booster purchase -> 1 for Booster purchase-> 2 to add a talk Booster. And from there you will hear the options as to which booster you can purchase. Keep us posted!
(Edited)
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Emmanuel Andrei

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Hi ! Thanks for helping . It's all good now. After few attempts and web freezing , my account suddenly updated and booster was added. It took more than an hour . thank you
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Tayeb A, Employee

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Glad to hear your issue has been resolved Emmanuel :) 

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