Can't see status of my repair starting today

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  • Question
  • Updated 12 months ago
  • Answered
Repair#11273585. I sent my phone for repair over a week ago, last week I could see my repair status on koodo self service. However, starting today, my repair number shows 'no active repairs', and I don't have my phone returned.
Can Koodo help me find out the latest status of my repair?
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Bing Bai

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Posted 12 months ago

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Goran, Mobile Master

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Soon as an employee comes on here (hopefully within an hour or so) I'm sure they'll be able to.
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Melissa, Employee

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Hey Bing! I took a look and saw that the repair was cancelled.  I recommend getting in touch with the store directly as they would be able to provide more information why.  Thanks!