Can't see my bill online (self-serve)

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  • Question
  • Updated 2 months ago
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The bill page seems buggy: there is no bill there.

See this screenshot:


Is this a bug? Am I missing something? Thanks!
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Vincent Fortier

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Posted 7 months ago

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David, Mobile Master

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That's an odd page. Can you share the URL and the steps you took to get there?
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Dennis, Mobile Master

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What happens when you click the Self Serve menu?  Are you actually logged in?
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Vincent Fortier

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Hey guys, thanks for taking time to look into it.

Steps to get there:




So yes, I am indeed logged in.

One more weird thing I just noticed: when I go to "My Profile" (https://www.koodomobile.com/my-account/profile/select?INTCMP=KMNew_BtmLnk_MyProfiles), I get the following page:



Nothing more... There might be a problem with my account.

Thanks again!
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Mayumi, Mobile Master

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Try to clearing browsing history and log in again?
And/or try using different browsers?
I just checked my SS, amd it's working fine.
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Bernard, Official Rep

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@Vincent, looks like you have been a customer of ours before with another account. You cancelled that about a year ago. Than you activated an account earlier this year, however never set up self serve by validating the email link we sent you. Your login is now picking up the deactivated account hence the mysterious pages. Send us a facebook private message and we will fix it for you. 
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Vincent Fortier

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Thanks to all, the problem is now fixed.

@Bernard You are right, I found the email, linked my account to my new phone number, and everything is now working. Thanks.
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Shahzad Hassan

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I have the same problem, where shall I contact?
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Mats

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Dial 1-866-99-KOODO (1-866-995-6636).
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Dinh, Mobile Master

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Shahzad,
What exactly happened? The thread is 5 months old. Your problem could be different.
Are you a new customer? and looking for the 1st bill?
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Bernard, Official Rep

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@ Shazad, you are trying to log in to an old, inactive account of yours. Your new line doesn't have self serve set up. Can you pls go ahead and try to register with your new account number? 
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Shahzad Hassan

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Yeah got it. Registered with another email. Thanks
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Kevin Gao

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Hi i have the same problem, who can i contact?
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Allan, Mobile Master

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The number above or you can message Koodo via facebook or twitter.

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