Can't reset password for my prepaid account.

  • 3
  • Question
  • Updated 6 months ago
I have forgotten my password for my Koodo account but still have the password for my email account. When I send an email from the prepaid recovery webpage, the email does not get get sent out for recovery. I have tried many times and when I do receive them, I can't access the recovery page because the link is expired. Please send me a valid link, and ensure that it will not be expired by the time I receive the email.
Photo of Nowlan Maynes

Nowlan Maynes

  • 90 Points 75 badge 2x thumb

Posted 6 months ago

  • 3
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 203,110 Points 100k badge 2x thumb
Hi Nowlan, try refreshing your email as soon as you request the recovery email and keep refreshing until it pops up, it should be within a minute or two and then should give you enough time before it times out.