I added on 500 mb for one month and was unaware it kept charging me for the next two month. It wont allow me to take off the add on. It says "contact us" but i have called 3 times and have waited over 40 minutes with no response. I also wanted I talk about my plan with a representative but still cant connect with anyone. I have become very disappointing with how downhill the service has become with koodoo.