Can't receive texts - iPhone 5s

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  • Question
  • Updated 10 months ago
I've tried restarting phone and deleting messages. Can send texts fine and can send and receive calls but I am not receiving any of the texts that are sent to me
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Andrea Knill

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Posted 10 months ago

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Goran, Mobile Master

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Do you have other apple devices? If so, check that imessages isn't set to receive message by your Apple ID and is instead set to your phone number. Let us know if that's not the case.
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Andrea Knill

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iMessage is not turned on at all
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Goran, Mobile Master

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You could try resetting network settings and taking your Sim card out and put it back in. But first did you just port in with Koodo or have you been with Koodo for a while now?
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Andrea Knill

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Been with for years, problem started happening out of the blue this afternoon
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Goran, Mobile Master

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Alright give it a shot resetting network settings. You'll lose all WiFi and by saved credentials. If that doesn't do it you might have to contact a Koodo Rep directly to see if there's a technical reason if it persists.
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Andrea Knill

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Appears to have worked, thank you for your help!