can't receive calls

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  • Question
  • Updated 7 months ago
I have a prepaid phone each month which is constantly topped up ($15 a month). I ran out of minutes a few weeks ago. I have just realised I can't receive any calls and I have no idea why!
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Danielle Spooner

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Posted 1 year ago

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Dennis, Mobile Master

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You ran out of minutes.

$15 is the base plan only.  Did you buy more talk boosters?

Look on prepaid self serve to see if you have anymore talk minutes left to talk. 
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Danielle Spooner

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Thanks! Do I need minutes to receive calls too then?
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Dennis, Mobile Master

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Yes!
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Janice Proteau

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I paid my $40 top up but still am not receiving calls
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Dennis, Mobile Master

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The $40 baseplan has povince wide calling.  Are you in your home province?
Can you make outgoing local calls?