can't purchase addons

  • 1
  • Question
  • Updated 7 months ago
I'm trying to purchase a talk addon.  I have the $25 in my account, but the page keeps resetting back to the page that says ValidateandUpdateOptions
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Bob Sovereign

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Posted 7 months ago

  • 1
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Sophia, Mobile Master

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Which addon are you trying to purchase? 
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Bob Sovereign

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I was trying to purchase a talk addon online, but it kept revolving back to that screen.  Eventually I got it added by purchasing through my phone, but what a nightmare...I tried everything, probably a dozen times.
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Teresa Hamilton

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I am having the same issue. Trying since last night to add the $25 talk Booster add on with no luck. I keep getting the same message as Bob. This is ridiculous.
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Mayumi, Mobile Master

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They are aware of this issue and working on it.
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Bob Sovereign

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I solved it by purchasing through my phone.  Dial 611.
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Bradley Price

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I have the same problem but my it keeps saying my pin is incorrect when I dial *611 and i dont want to talk to a rep for a stupid thing like this that would cost $5 for dumb ass reasons
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Mayumi, Mobile Master

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You need/have to talk to a rep to reset your PIN.
And there is no cost for that

There is a charge when you ask them to do something you can do through self serve.
They never change you for technical issues and/or inquiries.