Can't Port in my old # to my new Koodo

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  • Question
  • Updated 1 year ago
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 Account Error Massage "Your phone number is in the process of being transferred - it is not possible to change your phone number at this time." please advise 
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Mall Saab

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Posted 1 year ago

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Robert, Mobile Master

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Hello Mall,

When you opened up your account, did you already initiate the port?  If yes, then you don't need to port it again.
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Mall Saab

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I open the account yesterday, no I don't initiate the port but to more detailed, when yesterday i was at London drug openin a new account there was some problems, he took too long and on end he won't able to print my contact and i end up signing manual contract so thinking if my account is jot properly setup ?
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titaniumtux

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You can activate service with a temporary number, then put in the port request via self serve. There may be a delay, but if you input all the correct info, your old number will be ported to Koodo (assuming with current carrier it's in good credit standing).
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Mall Saab

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My Service is already active ,but when i go to self serve to port In # it gives me Error "Your phone number is in the process of being transferred - it is not possible to change your phone number at this time." I contacted the Koodo support they have no idea about Error, i tried to port in my # on there system got same error, can't fixed , he took all my information and # i want to port in and give me 72 hours time pert In for this to be port in , now waiting 
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Sophia, Mobile Master

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If you did not port your old number, were you given a temporary number? What number is shown in your self service (I mean your old number or a "strange" number)?
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Mall Saab

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I open the account yesterday, no I don't initiate the port but to more detailed, when yesterday i was at London drug opening a new account there was some problems, he took took long and in end he won't able to print my contact and i end up signing manual contract so thinking if my account is not properly setup ? and it proved because when i call Koodo support even customer representative won't able to process my request 
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Sophia, Mobile Master

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Did you get emails confirming you have an account, so can you log into self service at all? I'm puzzled at the port in error, are you sure the rep at London drug store did not port your number for you? That is why I'm asking what number is showing in self service. What plan did you get?
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Mall Saab

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It's QC 8 GB Plan and # is working I used the same # to call Koodo Support , try texting and it's work too 
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Sophia, Mobile Master

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I'd just wait until the new billing cycle then, and try to port your old number again.
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Julie, Official Rep

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Hey Mall! 

Any luck in getting this to work? 

If not, you can reach out to us on Facebook or Twitter through private messaging - we'll dig deeper and help you out with this! 
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Mall Saab

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Thanks Julie , Great Support line , its been done by your support team 

Thanks