Can't pay my bills on my self-serve account!

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  • Updated 4 years ago
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I just created a self-serve account, but I only get to change my email address, change my email, and link accounts. Where are the tabs that allow me to pay my bill, etc?
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Tim Chau

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Posted 4 years ago

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Daniel Gunn

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Hi Tim,

In your self serve account you should see a tab that says Billing, under that you can select to make a credit card payment. If you can't make the payment through self serve you may need to contact customer service. Just dial *611 from your Koodo phone and press 0 a few times to get in touch with a representative. If you call from another phone or landline dial 1-866-995-6636. Their hours of operation are as follows:

Hours of Operation

Monday − Friday: 10am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 7p
Hope that helps answer your question :)
(Edited)
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Daniel Gunn

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Your account should look something like this if it is working correctly.
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Dennis, Mobile Master

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Tim,
Looks like there was an error when Koodo set up your account.
Just give them a call (*611 on your koodo cell, it's a free call) and Koodo can re-setup your self serve so that it will work
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Sarah Leduc

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You can always set up an "accounts payable" through your online banking (use your account number for account payee) and you can go from there!
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Tim Chau

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Hey guys, thanks for your replies. It turned out that my selfserve account was bugged and that I had to call in for them to reset it for me. Thanks!
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Daniel Gunn

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No problem at all, glad it got sorted out, have a good one :)

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