Can't pay my bill online, keep getting "error" message.

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  • Updated 3 years ago
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I've been trying to pay my bill online for about a week, and it always states there is an error and to try again later? What am I supposed to do?
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Shannon Mischler

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Posted 3 years ago

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Mathieu, Mobile Master

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Hi Shannon,
What type of error are you getting? Are you sure you payment is correct? If you are sure you are entering the right credit card or bank information then I would recommend you contact Koodo using *611 from your mobile phone and speak with a rep to pay your bill. Explain to him the error you are getting and theh should not charge you to do the payment.
Hope this helps!

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