Can't pay my bill

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: no longer relevant

I keep getting an error message that I'm entering my credit card info in incorrect. I've gone back and checked it numerous times and it's in there correct. This has happened both online and with the self serve app.
Photo of Matthew White

Matthew White

  • 100 Points 100 badge 2x thumb

Posted 4 years ago

  • 1
Photo of Sophia

Sophia, Mobile Master

  • 142,984 Points 100k badge 2x thumb
Does your address match that of the credit card exactly, Matthew? If you are still having difficulties, you can call *611 and ask the Rep to add your card :)
Photo of Matthew White

Matthew White

  • 100 Points 100 badge 2x thumb
It does as of Wednesday Oct. 22nd. I tried paying my bill on the 21st and saw the note regarding the address, so went to the bank and had my billing address changed. I gave it a few business days after changing it to be safe.

This conversation is no longer open for comments or replies.