Can't Pay Koodo bill online like the other conversations .

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  • Updated 2 years ago
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Just stays on the Next Button. My wife went into the mall to a koodo kiosk and was not allowed to pay the bill yesterday. They asked for ID and said you are not the account owner. She has paid it this way before and I have paid it many times without being asked for ID. What is the policy here.

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B3Guy52

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Posted 2 years ago

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Mathieu, Mobile Master

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The policy is that you need ID to pay in person. Drivers license works great or a province/territory ID card. If you pay online, you credit card details need to match exactly your account. For example, if it is under your name the credit card must be in your name, the address on the account must be your billing address.