can't make or receive calls, and texts

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  • Question
  • Updated 4 months ago
when someone tries to call me, nothing happens from their end, no dialtone, no message
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Nicole L Willard

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Posted 4 months ago

  • 1
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Paul Deschamps, Mobile Master

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First thing to try is to reboot your device, power it's off completely (hold power button down until option pops up to reboot or turn off) then turn it back on (hold the power button down until the display lights up).
(Edited)
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Nicole L Willard

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I h
ave tried this numerous times.
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Nicole L Willard

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I'm in the US have sufficient data etc., account is in good standing
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David, Mobile Master

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Are the free International Data and International Voice add-ons added to your plan through self-serve?  
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Dinh, Mobile Master

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Eh, she was in the US, so I would think she needs the "International Voice Roaming" add-on on her account.
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Robert, Mobile Master

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What about data? Does it work?
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Nicole L Willard

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I have been in the US since Nov 21st had no problem till yesterday, I purchased US roaming, texting and minutes for the US. Late this afternoon it started working again, do not know what caused the problems, my phone is up and running since I inquired about the problem......
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David, Mobile Master

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Excellent! Thanks for letting us know!
(Edited)