Can't make online payments

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  • Question
  • Updated 2 years ago
  • Answered
I have tried several times to pay bill online. I keep getting this error message:
"The transaction didn't go through. Please re-enter your information or try a different payment method. "

I have tried both a MC and a Visa, and have tripled checked on the information I type in to ensure it is correct. This has been happening for about a week now, and I only have a few days left to pay my bill before it is "late".

In the 3 years I've been with Koodo, I've never had this problem before. ANy help would be appreciated!
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Allan MacDonald

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  • frustrated

Posted 2 years ago

  • 1
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Bernard, Official Rep

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Allan, for now pls dial #123 from your phone and press 3 for the automated payment. Can you also help me understand what is happening? When yo uget to that error message does it take you back to step one of paying?
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Allan MacDonald

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Yes, it goes back to the first step in the payment process.
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Anita Cowan

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I am experiencing the same issue.  I have tried for the past week and the same message appears.
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Bernard, Official Rep

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Pls try my suggestion above Anita.