Can't make a payment with a VISA gift card

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  • Updated 8 months ago
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I have to pay my bill with a visa gift card and Koodo does not accept. What to do in order to make the payment with a visa gift card? Please Help
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Yannick

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Posted 3 years ago

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Mayumi, Mobile Master

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You should be able to make a payment with a prepaid visa credit card
http://help.koodomobile.com/my-bill/billing-and-payment-options/how-can-i-pay-my-bill

Did you get an error message? What does it say?
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Yannick

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"We can't process this transaction at this time because we are unable to verify the details of your credit card."
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Jonathan I, Mobile Master

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Perhaps the card wasn't activated properly? Or maybe there aren't enough funds to cover the amount you're paying?


You could also try calling into customer service to see if they can try to process it manually.

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Taiyewo Adebisi

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This has also happened to me when I used a credit card to pay for my bill previously. Except mine was a prepaid mastercard.
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Bernard, Official Rep

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Gift cards have to be registered online for online use.Once you do Yannick it should work.
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Papaxiong Boots

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You need to call *611 to make registration if you have an international credit card or prepaid card. Same issue may happen when using some American Express credit cards.
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Diana Covell

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When I tried to rent a car using a Visa Gift Card the same thing happened to me.  Different circumstances but the same problem.  

It had to do with them not being able to swipe the card but still, money is money.  VERY FRUSTRATING!

I had to try to find someone to buy my $200 Gift Card and that was not all that easy.
Trying with Visa gidt card buyed in Quebec and registered online, used on another website perfectly, but won't work in koodo

like Diana sais; money is money

Totally frustrating
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Mayumi, Mobile Master

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What did you try to pay?   Was there enough fund in it? Did you get an error message?