Can't login on mobile app. HTC Android

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  • Updated 3 years ago
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I downloaded the Koodo app to my HTC android phone. When I try to login to my account (works fine on laptop) it tells me I have the wrong username/password. I am using the same username and password as on the laptop. I have uninstalled and reinstalled twice and rebooted the phone.
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John Roland Hill

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Posted 3 years ago

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Ivan, Mobile Master

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Be very careful when entering login credentials on mobile. You could be making an error. It happens to me all the time. I think it took me close to 10 tries once to get it right. Which HTC model is it?
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Dennis, Mobile Master

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Are you on prepaid?

The Koodo app is not compatible with prepaid
(Edited)
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John Roland Hill

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Thank you. The plan is prepaid.

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