can't login

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  • Praise
  • Updated 8 months ago
I wrote my login info and it still won't let me login.
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Brian Moniuk

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  • upset and angry

Posted 11 months ago

  • 1
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Goran, Mobile Master

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Double check it's all in properly. Clear your cache. Try again. If it still doesn't work, try with incognito / private tab in your browser. What does it tell you?
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Brian Moniuk

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It doesn't work
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Goran, Mobile Master

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Ok. What does it tell you when it doesn't work? Is there an error message or self-serve just doesn't load? Did you try what I said to try?
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David, Mobile Master

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@Brian
Did you create the original login, or did someone else? If someone else, it is not uncommon for the info you have to differ from what they did.

Based on the error message Goran asked about, we can help you take the next best step.
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Mihaela Nistor

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please remember that the password should have at least 8 characters, one capital letter and at least 1 number
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Robert, Mobile Master

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Do you think the password you write is the wrong one? Try the "Forgot my password" link!
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Megan Mancini

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It says I haven’t been approved but it’s been months what should I do
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David, Mobile Master

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At this point, best action might be to connect with Koodo by calling, Private Message from their Facebook page, or DM through their twitter account. I recommend the latter two, as taking less of your time.