Can't log into self serve - getting a browser error (too many redirects)

  • 3
  • Question
  • Updated 1 year ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: SS App mentions

I got my monthly phone plan set up last month. I am trying to log into monthly self-serve so I can pay my bill. After entering my username and password on chrome, the error I keep getting is "www.koodomobile.com redirected you too many times" (ERR_TOO_MANY_REDIRECTS). After getting this error, the log-in page then won't load either until I clear cookies. I can sometimes make it to the screen where I can change my email address, but the error happens again if I click on the self serve tab. I have also tried on IE and Firefox and get similar errors. I have tried clearing cookies/cache on all of them. This also happens on Safari on mobile. 

I can't log into the app to pay that way instead, as I get the error "the account manager for this account needs to approve your request for access". I am the only person on the account.

I would like to pay my phone bill ONLINE, not via phone. 
Photo of SJ

SJ

  • 110 Points 100 badge 2x thumb

Posted 1 year ago

  • 3
Photo of Philip Song

Philip Song, Employee

  • 310 Points 250 badge 2x thumb
Hi SJ, Could you please provide the url, which display to you this error? Or send private message to us your account info. e.g. BAN, email or phone number, we can do investigation of your problem.

Thanks very much.
Photo of SJ

SJ

  • 110 Points 100 badge 2x thumb
The url of the page with the error is https://www.koodomobile.com/my-account/profile/link
Photo of Philip Song

Philip Song, Employee

  • 310 Points 250 badge 2x thumb
Thanks SJ, we will fix your issue soon.
Photo of kat

kat

  • 82 Points 75 badge 2x thumb
The same thing is happening to me, with the same url. I can't find any way to contact Koodo support directly. Can you help me?
Photo of Philip Song

Philip Song, Employee

  • 310 Points 250 badge 2x thumb
Hi Kat, we will issue a new release this week, maybe Tuesday midnight. This release will fix your issue.
Photo of kat

kat

  • 82 Points 75 badge 2x thumb
Great, thanks!
Photo of Philip Song

Philip Song, Employee

  • 310 Points 250 badge 2x thumb
Hi @kat and @SJ, your issue should be fixed yesterday, please let me know if you still have problem. 
Photo of kat

kat

  • 82 Points 75 badge 2x thumb
Hi Philip, right now I am getting a notification that the website is not back up yet. https://www.koodomobile.com/outage Though the page says I can still log into self serve, clicking on that link just gives me the outage page again.
Photo of Philip Song

Philip Song, Employee

  • 310 Points 250 badge 2x thumb
Sorry, I forgot that we had have out of power in our datacenter since last night, still not full recovered yet.  Maybe try it later.

This conversation is no longer open for comments or replies.