Can't log into my account

  • 3
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 611 "press 0" mention

I want to pay my phone fee through internet. But my phone account doesn't work. I either can't log in. After I entered my username and password, It shows me the technical error happened and can't see the information page.
Photo of Kiki Bai

Kiki Bai

  • 90 Points 75 badge 2x thumb

Posted 4 years ago

  • 3
Photo of Dennis

Dennis, Mobile Master

  • 195,890 Points 100k badge 2x thumb
It works for me.

Make sure you are using IE 8+ or firefox

Try clearing your cache and cookies.

If that fails, then I advise that you call Koodo (*611 on your koodo cell, it's a free call
Photo of Robert

Robert, Mobile Master

  • 106,744 Points 100k badge 2x thumb
Have you tried going on the site or you're talking about the app?

This conversation is no longer open for comments or replies.