can't log in to prepaid self serve. This webpage has a redirect loop

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  • Updated 3 years ago
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can't log in to prepaid self serve. This webpage has a redirect loop

The webpage at https://prepaidselfserve.koodomobile.... has resulted in too many redirects.
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Oliver Tanamas

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Posted 4 years ago

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Sophia, Mobile Master

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I'm getting the exact same thing, Oliver! Did you also get a page about changing your password?
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Oliver Tanamas

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I got that when I was on the monthly self serve (by mistake), but not when I was on the prepaid self serve
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Ray

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https://prepaidselfserve.koodomobile.... (without the change-password bit) worked OK for me.
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Oliver Tanamas

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I cleared my koodo cookies, I took out the ending, like in your link, still said "This webpage has a redirect loop"
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Oliver Tanamas

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doesn't work with Firefox either
"The page isn't redirecting properly

Firefox has detected that the server is redirecting the request for this address in a way that will never complete."
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jimmy_46

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I had a similar problem they said they were updating the page. It kept going to this page until I cleared my cache. Found that out by searching the community.
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Sophia, Mobile Master

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Sorry wrong screenshot, THIS is the message I've been getting for over a week, in incognito mode included:

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Khaleila

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Hey Oliver,

You should be able to log into your Self Serve now, please let us know. Thank you.

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Sophia, Mobile Master

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Sadly, I'm still getting the redirect loop error, Khaleila. I just tried in incognito browser mode as well, to rule out cookie errors.

When I log in there is a tremendously long wait (3 or more minutes) and then the above message appears.

Thanks for looking into this :)
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Khaleila

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Hey Oliver & Sophia,

There seems to still be an ongoing issue with our prepaid Self Serve :(. We're aware and are currently working on resolving in a timely manner and we thank you for your patience.

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Jake

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Sorry kiddo, but five days ain't timely. Not by a longshot.
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Chris Petersens

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I think what they struggling with is that some have no proble logging in (it works for us just fine) and some, like you, for some reason still have challenges. I imagine you've already done the basic 'clear you cache and history'.
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Jake Stewart

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Im still having this problem, iv called 611 and it seems like they don't care, its so hard for me to check my data. iv been dealing with this for like 3 months, I should be compensated data or something, starting to regret going with koodo. please help!
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Kathleen Guetre

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This webpage has a redirect loop

ERR_TOO_MANY_REDIRECTS
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iBankDesign

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I could login yesterday into SelfServe monthly customer. But, today, I get the infinite redirect loop error when I try to login.
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Sophia, Mobile Master

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Hmmm, very strange... could you try Control - F5, or even deleting your cookies and history? What happens when you try to log in with another browser?

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