Can't get through to Koodo to cancel my account!

  • 1
  • Question
  • Updated 1 year ago
  • Answered
Can't get through to Koodo to cancel my account! This is ridiculous. I can't even get into the Koodo call line, due to high traffic volume. I need to cancel an account. I'll be contacting CBC Marketplace if I don't get a response soon. Marketplace: "Got a gripe? Getting the run-around? ...Tell us about it! ... Email: marketplace@cbc.ca

I have a Samsung. I'm not sure what my plan name is because your site doesn't make it easy to find that, but I pay $38 per month. I'm happy with the plan, but my phone has broken and I can't afford to pay for a new one right now. I'm a student in med school.
Photo of Andrea Careless

Andrea Careless

  • 184 Points 100 badge 2x thumb

Posted 1 year ago

  • 1
Photo of Andrea Careless

Andrea Careless

  • 184 Points 100 badge 2x thumb
PS...I used Google Hangouts.
Photo of Jru Gordon

Jru Gordon

  • 9,144 Points 5k badge 2x thumb

How long have you had your current phone? If it's close to 2 years, your early upgrade fee (Tab Balance) should be quite low, and you could get a new phone for $0 down.  Right now at most retailers the S5 Neo is on the Small Tab for upgrades.

if you insist on unfortunately cancelling, you do have to do it over the phone.

Photo of Andrea Careless

Andrea Careless

  • 184 Points 100 badge 2x thumb
Thank you, but I don't want to upgrade. If I "INSIST on unfortunately cancelling"....? That's rather  rude. You might say "if you choose to cancel." I'm intelligent and have already decided I want to cancel and have explained why. As I said, I CAN'T GET ON YOUR PHONE LINE. I don't shout on the Internet, but this is an exception. Just make it possible for us to cancel our account online. It's so easy to do anything else online, IF we give you money. This is a marketing ploy and I'm not happy with it. I will try again tomorrow and if I don't get satisfaction I will be contacting Marketplace. Consequences of your actions, Koodo. You're very happy to take our money, but when it comes to caring about customer service, you are .... I won't say because it's not polite. 
Photo of David

David, Mobile Master

  • 93,338 Points 50k badge 2x thumb
This forum is inhabited by customers, just like you. We have no insight to Koodo's business plans, and no connection to the internal workings of Koodo. We volunteer to share knowledge about Koodo products and services which we have gained by experience or surmise. We are free to express our own opinions and comments, which may not always be in agreement with the ideals of Koodo. It may be faster to connect with Kodo's staff more directly through a phone call,  Facebook or Twitter as described in the Contact Us section at the bottom of the page.

The 'You' you are railing against are simply other customers volunteering their knowledge. Please exhibit the respect you expect.
Photo of Andrea Careless

Andrea Careless

  • 184 Points 100 badge 2x thumb
Okay, thanks. I had no idea I wasn't talking to a Koodo representative. The website doesn't say that. Sorry, everyone. I will pass this on to Koodo. I still won't welcome Mr. Koodo to my ER, haha. Okay, I will, but he will have to have an enema. 
Photo of Bernard

Bernard, Official Rep

  • 80,672 Points 50k badge 2x thumb
Given that we are a self-serve brand Mr. Koodo would perform his own enema. :-) 
Photo of Andrea Careless

Andrea Careless

  • 184 Points 100 badge 2x thumb
If Koodo is ever sick, tell it not to come to my ER.
Photo of Allan

Allan, Mobile Master

  • 62,050 Points 50k badge 2x thumb
You can always visit a Koodo store or contact Koodo through facebook as an alternative method.
I just called Koodo, their current wait time is 30-40min and you can opt to choose for them to call you back instead of waiting on hold!
(Edited)
Photo of Andrea Careless

Andrea Careless

  • 184 Points 100 badge 2x thumb
Okay, those are good options. Thank you!
Photo of Bernard

Bernard, Official Rep

  • 80,672 Points 50k badge 2x thumb
@ Andrea as David above mentioned this is indeed a forum we set up predominantly so customers can find answers to commonly questions. Cancellation unfortunately at this point can only be done via our call centers.  That said when wait times are longer than normal customers can choose an option to be called back rather than waiting on the phone. Was that option not offered to you?