can't get the redeem for refer a freind I tried to the redeem online and keep getting a this email or this number is already in use.

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  • Question
  • Updated 1 year ago
 referred my Mother-in-law however I tried to the redeem online and keep getting a this email or this number is already in use.
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Sherry McIntyre

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  • mad

Posted 1 year ago

  • 1
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Robert, Mobile Master

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Hello.

Did you send her an email before she registered with Koodo? 
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Sherry McIntyre

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Yes I did, and she got it....and we tried it through her email and same result...and the kiosk guy tried as well...same results
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Allan, Mobile Master

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Did you both make accounts on the referral website and go through the proper procedures? https://referafriend.koodomobile.com
If you did everything correct then there could just be an error in the website. You can contact a Koodo rep to get this resolved. You can call, or message through facebook or twitter. You can find contact info at the bottom of this page.
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Sherry McIntyre

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Yes we both made accounts...I called last night and spoke with a rep...they couldn't help me and wanted me to try it again..so we did...still nothing...They were going to call me back today...waiting on them to call.
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Sherry McIntyre

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We also tried using different emails and same result...I see on here this is an ongoing problem
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Sherry McIntyre

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Just signed into both our emails...and it says waiting for it to be verified...
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Sherry McIntyre

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On my her email it says thanks for updating your phone information your status is just waiting to verify your information and will send you an email when verification is complete.
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Allan, Mobile Master

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If it says you have both been approved when logging in then you are all good! You will recieve credit in 4-8 weeks.
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Sherry McIntyre

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Ok..well we will wait and see...on mine when I go to view referral history, it says still waiting on account number..So with not getting a txt code even we should still get the credit?
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Allan, Mobile Master

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Try inputting the account number of the person you referred.
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Sherry McIntyre

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Yes will do
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Ranjan, Official Rep

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Hey Sherry - is this the referral made to Noreen? If so, I see that it was just approved in the system today. Let us know if you have any other questions.
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Sherry McIntyre

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Yes it is...just got saw that it was approved..Thank you for your help