Can't get into my account,say's it's linked and awaiting approval.

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  • Updated 2 months ago
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I have been having issues with my account lately.Now it says my account is linked and awaiting approval.I have had this account for about 6 years now.My bills should be taken from my credit card and yet i get messages that my bill has not paid.Credit card info is all up to date. What is going on ?
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Larry Alin

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Posted 2 months ago

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Bernard, Official Rep

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@Larry, can you pls send private message on Facebook so we can confirm your account details?

That said often what happens is people use incorrect user names to log in. The email address used here for example is different than the one you have for Koodo. 
(Edited)
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Larry Alin

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This is the same email addy i have had for years and never had issues before when i loggin. I will send a private message on facebook. Thank you for your reply.
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Larry Alin

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Just a side note.My bills were always paid through my self serve with my credit card.Now they are not being deducted with my card.
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Bernard, Official Rep

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Bear in mind this is a public forum and you wouldn't want to disclose personal info. I X-d out some of the stuff you posted. 
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Larry Alin

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Sorry i forgot.Thank you .
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Mats

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Have you updated your CC info including expiry date? 
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Larry Alin

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yes.