cant get in touch with daughter

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  • Question
  • Updated 9 months ago
my daughter is in Ottawa at university and she can not call or receive calls or text or receive texts.  mama gets worried
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Deana Burke

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  • anxious

Posted 9 months ago

  • 1
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Dennis, Mobile Master

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Is her account in good standing?

Has she tried restarting her phone?
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Cory

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Lol you ninja replied before I hit submit.
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Deana Burke

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you guys are awesome... ty for trying to help me  :)
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Cory

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Can you give us more info? What phone does she have? Is her account in good standing? Has she tried restarting her phone?
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Deana Burke

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she has iphone 7
account is in good standing . 
she has restarted it.
I was digging and I told her to take the sim card and battery out and let it sit for a few.  I haven't heard yet.  I just worry. 
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Goran, Mobile Master

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Well the battery cannot be removed but yes good idea. Let us know if it doesn't work.
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Deana Burke

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thank you I just facebooked her to do that.  she is probably racking her brain... how do I get the battery out.
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Goran, Mobile Master

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You cannot without tearing apart the phone. A force restart by pressing and holding sleep / wake button and volume down button for 10 seconds is supposed to accomplish the same thing.
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Deana Burke

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YEAHHHH it worked thank you guys SOOO MUCH. 
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Cory

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Great! I’m glad you got it sorted!
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Cory

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Did she recently update to iOS 11 by chance?

If so, try these fixes:
https://www.tenorshare.com/ios-11/how...
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Deana Burke

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I will pass it on and ask her.  tyvm