Can't get in!!

  • 1
  • Question
  • Updated 12 months ago
I tried ONLY TWICE this morning. NOT five. And I'm shut out!! I can NEVER GET IN with my established password.
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Margaret Hanson

  • 70 Points

Posted 12 months ago

  • 1
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Goran, Mobile Master

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Try again in one hour and be double certain of the password and that caps lock isn't on and your keyboard is set to English. If it's still no good /lock out, you'll have to contact Koodo if you're also locked out of a password reset in order to get your account reset. Best way would be to send a private message to Koodo via Facebook Messenger or DM via Twitter.
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Paul Deschamps, Mobile Master

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Hi Margaret, try resetting your password with the link "forgot password" when your not shut out anymore and then try the new password.