Can't get ahold of a REAL PERSON!!!

  • 1
  • Question
  • Updated 4 months ago
  • Answered
I need to speak to a real person regarding the outstanding amount on my phone. I can't get copies of past bills, I can't dial 611, because I'm not on a network. I waited on hold 2 times for more than ONE HOUR each time, until my battery on my other phone died!! I'm so frustrated, I'm going to post this on Yelp and Twitter.
Photo of Eileen A. Dooley

Eileen A. Dooley

  • 80 Points 75 badge 2x thumb
  • frustrated

Posted 4 months ago

  • 1
Photo of Bernard

Bernard, Official Rep

  • 75,560 Points 50k badge 2x thumb
@Eileen, you can log into your account online and see all your past bills. Was there something about the outstanding balance you wanted know? 
Photo of Eileen A. Dooley

Eileen A. Dooley

  • 80 Points 75 badge 2x thumb
Thanks for getting back to me Bernard.  Yes, I don`t know how to access my account online, and I can`t call 611 to get help because I`m not on the network.  I`ve paid out a lot of money over the past 6 months to settle my bill, but I can`t figure out how I still owe over $500. I`d like to have this explained to me. thanks,

Eileen
Photo of Bernard

Bernard, Official Rep

  • 75,528 Points 50k badge 2x thumb
Eileen, to log into your account to see all the details use the email address you have used here and your password. I see that you were able to log in a couple of weeks ago. If you don't remember your password you can also recover that online. Because this is a public forum there is limited info we can provide. That said , the remaining amount is left over from the outstanding balance you had after the the last payment you made.   
Photo of Dennis

Dennis, Mobile Master

  • 187,022 Points 100k badge 2x thumb
Once you login, download ytour detailed PDF ebill.  All the details is in that file