Can't get acct. info

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

My account has two phones on it and I keep getting the message "we can't find your information right now try again later" . I have been trying for two weeks! I can only get the info on one phone.
Photo of Tim Hortons

Tim Hortons

  • 70 Points

Posted 3 years ago

  • 1
Photo of Tayeb A

Tayeb A, Employee

  • 18,166 Points 10k badge 2x thumb
Hey there,

I would recommend giving us a call for immediate assistance as we cannot access your account on this forum. You may reach us by dialing *611 from your Koodo cellphone or 1-866-995-6636. Once dialed, press Option 5 to reach our Customer Service.

Our hours of operation are: 
Monday – Friday: 9am - 9pm 
Saturday: 9am - 7pm 
Sunday: 9am - 7pm

We look forward to assisting you!

******************************************** 
If you see a good answer, give it a star.

This conversation is no longer open for comments or replies.