Can't find installed client certificates?

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

S3 running 4.4.2 - I've installed the certificates from my company a few times. When setting up a new exchange account and select 'Use client certificate' and click the 'client certificates' button, it cannot find any certificates.

I've even wiped my phone and started over to no avail. It works fine on different devices running 4.4.2 (verified by IT). Please help!
Photo of Scott E. DeRuyter

Scott E. DeRuyter

  • 80 Points 75 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Nabil

Nabil, Employee

  • 6,560 Points 5k badge 2x thumb
Hi there,

If you are trying to set up a Microsoft Exchange ActiveSync account on your Samsung Galaxy S III, this link should help : http://koo.do/1cGKbrX.

Thanks
Photo of Scott E. DeRuyter

Scott E. DeRuyter

  • 80 Points 75 badge 2x thumb
Hi,

Thanks for trying. But unfortunately I have been through those steps many, many times. I have installed the .pfx and .p12 certificates many times and they are never found when I click on 'Use Client Certificate'. It does say 'No Certificate' and gives the two locations of where they can be found(same as the example on the link you shared). BUT, I have no way of trying to access them to use them.

Please help.

Thanks,

Scott
Photo of Veronica

Veronica

  • 3,528 Points 3k badge 2x thumb
Hello Scott, 

If Nabil's advice didn't work, our technical Support team may further help. Contact them at 1-866-995-6636 (option 6 ) from another line and they will look into it.
As alternative, you can escalate the issue directly with Samsung Canada.

Many thanks!

This conversation is no longer open for comments or replies.