Can't email with Wifi on.

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  • Question
  • Updated 2 years ago
  • Answered
  • (Edited)
Samsung Note 2 and Shaw email.
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Victor Wedel

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Posted 2 years ago

  • 1
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Dennis, Mobile Master

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Can you google with wifi on?
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Victor Wedel

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Yes.
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Dennis, Mobile Master

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Victor Wedel

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Tried all three servers and now nothing works. I have no email set up. Authentication fails in all three.
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Dennis, Mobile Master

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And it works on cellular data?

Are you able to login via Shaw webmail on cellular and wifi?
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Victor Wedel

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Yes. I phoned Shaw and figured it out...lots of things wrong. Thanks for your help.
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Dennis, Mobile Master

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Can you share with us what the issue and solution was?
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Victor Wedel

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Yes. She had me configure the outgoing first and then the incoming after that. It's working beautifully. Thanks again.
Email account settings. More settings. Outgoing settings: SMTP server mail.shaw.ca; security type TLS (an error); Port 587 (another error); Username is email without @shaw.ca; Password is webmail password (another error). Done.
Incoming settings: shaw email address; Username is address without @shaw.ca; Password used for webmail (another mistake); POP3 server pop.shaw.ca; security none; Port 110; Delete email from server never. Done.
Thanks again.
(Edited)
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Mathieu, Mobile Master

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Are you able to setup the e-mail while connected to your home network? I'm assuming you are using Shaw as your ISP. Sometimes the  ISPs won't allow you to do certain functions with your e-mail on 3rd party apps when not connected to their own network for security reasons.