Can't connect to swisscom network. What is required

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  • Updated 2 years ago
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I'm in Europe and I can't connect to the European networks. What do I need to have to do that
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Judith Mueller

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Posted 2 years ago

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Robert, Mobile Master

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Hello Judith, 

Have you added the free international roaming package from self serve?
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Judith Mueller

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Yes it's on
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Judith Mueller

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It says it can't connect
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Judith Mueller

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It says my simple card does not support a connection
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Judith Mueller

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Sim card lol
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Goran, Mobile Master

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You need to have pay per use international long distance and international voice roaming on to connect roaming. If you want data, you will also need international data roaming on. You can do this in self-serve. You can also do the same for roaming packages. Once that's done your phone should connect to a roaming partner, although I'd personally suggest having your phone unlocked and using a local sim, such as from Lycamobile.
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Judith Mueller

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Thankd
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Goran, Mobile Master

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So you're saying the roaming add-ons have been turned on. Ok now try going into manual network selection, wait 1-2 minutes for the list to populate, and se eif you can connect like that. Also, what phone do you have?
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Judith Mueller

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Samsung s7..I don't require data so I didn't turn that on
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Robert, Mobile Master

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Here's how to add the free international roaming packages. There's two of them : 

Connect to sell serve and go to your add-ons


Click to change the add-ons



Search for 1) International Voice Roaming and 2) International Data Roaming

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Judith Mueller

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I don't require roaming just want to be able to call if I have to
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Chadwick, Mobile Master

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You have to have them for anything to work. The two add ons are free
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Judith Mueller

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Thanks