can't confirm my account!!!

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  • Question
  • Updated 1 year ago
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hey, so i did an account two hours ago and I'm still waiting for the confirmation e-mail, i checked the junk box it's not there plus i tried the " forgot password" but also i didn't get any e-mails related!!! how do i confirm my account so i can access it?
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Alaa H. Turki

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  • confused

Posted 2 years ago

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Chadwick, Mobile Master

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Hell Alaa, are you entering the email you gave during sign up?
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Alaa H. Turki

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yess!!!
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Chadwick, Mobile Master

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Okay, the quickest and easiest way to resolve is to dial 611 from your phone and have Koodo help you sort it.
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Jim Ayotte

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I am having the same problem
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Robert, Mobile Master

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Did you check your junk folder?
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Bernard, Official Rep

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@ Alaa, I want to make sure all is well on your account. Is it under your name? I found a number of accounts with last name 'Turki'.
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Robert, Mobile Master

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Oops. I missed that part!
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Alaa H. Turki

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@Bernard it is under Alaa Al Haj Turki
(Edited)
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Bernard, Official Rep

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Ok, I see it now. Looks like the person at activation missed the 'o' from .com. :-( It's in the process of being fixed and a new validation link will be sent to the proper email address.  
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Alaa H. Turki

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yess!!! thannkks

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