Can't choose a medium plan, only large plans.

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  • Updated 4 weeks ago
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So I am on a medium tab, have been for years. When I was getting my new phone, even though I just wanted a medium plan, I was told I couldn't get a large plan. However, there was a few deals better than my plan that I wanted to switch to, but I can't as it is only showing me the tab large plans.
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Robert Dylan

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Posted 4 weeks ago

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Goran, Mobile Master

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So when you go into shop plans, it doesn't show no tab, tab small, tab medium, tab large as options to select ?
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Dinh, Mobile Master

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I saw another screenshot of yours where you showed Tab Medium, Small and BYOD?, I thought you could change it from there.
I would suggest you try to log in from another browsers, and test your self. Make sure you check the cart.
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Mats

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@Mayumi why does he have to pay off his tab to change plans? He's not getting a phone so he shouldnt have to pay off tab to change to a plan that matches his tab unless this is something new.
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Mats

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@Mayumi why does he have to pay off his tab to change plans? He's not getting a phone so he shouldnt have to pay off tab to change to a plan that matches his tab unless this is something new.
Yeah, that is ridiculous. Especially considering that when I was taking advantage of Koodo's bugs, I was able to change to any plan even when I had Tab Large.
(Edited)
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Mayumi, Mobile Master

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@Mats
AFAIK, you needed pay off your Tab when you wanted changes your Tab size.

Edit: Oh, wait. I thought he want to switch to Tab L plan
He has Tab M plan and want to change to one of Tab M, then he should be able to do it without paying off Tab.
(Edited)
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Robert Dylan

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Update for those of you who care: I emailed Koodo yesterday and got a response that they were able to change my plan to a tab M, but were having the same trouble of only seeing Tab Large plans. Although they were able to fix it on their end they have no idea when they will be able to fix it for me as they have no idea why this is happening.
Thanks everyone for your input and trying to figure this out.
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Mats

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Thats good that they were able to change it for you.