Can't charge my phone!

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Hello my phone (Galaxy s3) has a charging problem. The entry is probably broken and I can't charge it, what should I do, will my garantee cover it ? Should I go to a koodo store ?
Photo of Fiona Quoi

Fiona Quoi

  • 70 Points
  • frustrated

Posted 3 years ago

  • 1
Photo of Sophia

Sophia, Mobile Master

  • 140,732 Points 100k badge 2x thumb
If the phone is less than a year old and if it wasn't any physical damage caused by a fall, or rough handling, it should be covered Fiona. You can certainly visit a Koodo store in that case.

Have you tried another charger, just in case something is wrong with that instead of the phone?
Photo of Veronica


  • 3,528 Points 3k badge 2x thumb
Hello Fiona, 

Did Sophia's suggestion worked? If you follow this link, you can find more details about Koodo's warranty policy.