Can't change to the new plans

  • 2
  • Question
  • Updated 2 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 611 mentions

I'm trying to change my plan to the newer plans with the bonus gigabyte but it won't allow to switch to it. Other than my 45$ plan, my only option is to switch to the 90$+ plans. Kinda frustrating as the limited offer plans would suit me way better
Photo of Merle Peter Paul

Merle Peter Paul

  • 100 Points 100 badge 2x thumb
  • frustrated

Posted 2 years ago

  • 2
Photo of Tiz

Tiz

  • 4,604 Points 4k badge 2x thumb
Surprising because it worked like a breeze for me. This is eventually one of those cases that requires a call to 611
Photo of Merle Peter Paul

Merle Peter Paul

  • 100 Points 100 badge 2x thumb
Yeah I figured so. I'm wondering if it's for New Brunswick also. It had mentioned that in one of the errors when i tried to do it
Photo of Mayumi

Mayumi, Mobile Master

  • 112,704 Points 100k badge 2x thumb
Do you have any tab left from old tab system?
If so, you have to pay off your tab first before you change your plan to a new plan.
Photo of Merle Peter Paul

Merle Peter Paul

  • 100 Points 100 badge 2x thumb
I started my tab around may just before this summer. Have they hanged systems since then?
Photo of Mayumi

Mayumi, Mobile Master

  • 112,704 Points 100k badge 2x thumb
Then, you are on the new system. 
And you mentioned your only option is to switch to the 90$+ plans, so it could be a system glitch.
Try clearing browsing history and log into self serve again.
If you still have issues, call Koodo as Tiz said.
Photo of idevin

idevin

  • 174 Points 100 badge 2x thumb
I just had this problem too, so I called 611 and they were able to set me up.  The rep actually had an even better plan for me when I called.
Photo of Melissa

Melissa, Employee

  • 11,748 Points 10k badge 2x thumb
Hey Merle! Are you on the Tab Large/Plus http://koo.do/2aWejoL by any chance? If so, you would need to pay off your Tab first in order to benefit of this promotional plan since it's not a Tab Large/Plus plan.  Keep us posted!
Photo of Mayumi

Mayumi, Mobile Master

  • 112,704 Points 100k badge 2x thumb
Op mentioned she has $45 plan, so I'm assuming she has regular plan

This conversation is no longer open for comments or replies.