Can't Change Plans

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: positive tab mention

why am i paying 40 bucks for 200 minutes and unlimited texts with 200mb data when there is a plan from koodo for 30 bucks and 300 minutes and unlimited texts and 300mb data....it wont let me change it.
Photo of Branko

Branko

  • 80 Points 75 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Ahmad

Ahmad

  • 96,102 Points 50k badge 2x thumb
If you want to change to one of the new plans on the website, you have to call in and do it. *611 from your Koodo phone. However, if you have an existing tan is must be paid off (will be billed on your next bill).
Photo of Branko

Branko

  • 80 Points 75 badge 2x thumb
I have a positive tab, everything is payed off, and i tried changing it online which did not work. i guess i will have to call in. Thanks.
Photo of Ahmad

Ahmad

  • 96,102 Points 50k badge 2x thumb
Yeah even if its already paid off and in the positive, you need to call in to change from an old plan to new one. Once you do, you won't have to again to change plans and you'll be able to do it right from seld-serve
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 199,438 Points 100k badge 2x thumb
Also make sure it's a plan that's offered in your province that your looking at wanting.

This conversation is no longer open for comments or replies.