Cant change plan with self serve (error). What can I do that doesn't involve phone fee?

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  • Updated 2 years ago
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I tried to change plans using self serve (first time in ~5 years). It gave me an error message saying to try again later. When I tried again, it told me I couldn't change it more than once per billing cycle yet I still have exact same plan as before. Anything I can do that doesn't involve paying the telephone change fee?

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Lisa W.

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Posted 2 years ago

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Timo Tuokkola, Mobile Master

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Call in. Tell customer service that you tried self serve and it isn't working. They can waive the fee.
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Daniel, Employee

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Hi Lisa! You can also contact us through our Facebook and Twitter pages if you still need help with your rate plan change :)

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