Can't change my rate plan - says it's 'only allowed once per bill cycle' and I haven't touched it!

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I can't change my rate plan. It says 'only allowed once per bill cycle' and it's making me wait until next month. I haven't touched anything with my rate plan. I don't want to have to wait another month. Please help resolve this. I am in Sherbrooke, Quebec. thank you.
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Jake H

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Posted 4 weeks ago

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Allan, Mobile Master

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Did you just recently sign up with Koodo or come off a seasonal hold?
(Edited)
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Mats

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Or did you just buy a phone with them where it makes you pick a plan as well? Any other things with your account?
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Dennis, Mobile Master

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Contact Koodo via private message on fecebook or twitter and you can get a rep to make a rep plan change for you if you have not indeed made a plan change your self
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Dennis, Mobile Master

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I dunno what to tell ya Jake.

Something is wrong with self serve and who knows when it will be fixed.  I offered the solution for you to get this resolved, but if you choose to not use this solution the only other option is to wait.

Unless you plan on changing plans every month, you can just contact koodo to get this fixed on your end and we can all move on with our lives.  Or you can choose to only do this via self serve.  Then I hope you are a patient person.

If the bus was early and you missed your bus, the proposed solution is to get on the next bus.  You can complain all you want about getting on that first bus.  But ya know that isnt gonna happen.
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Jake H

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I understand that I can call in and contact you guys. But that doesn't make sense - why is it called self serve if I cant just do it myself? I waited until the new bill cycle, but now it's telling me I have to wait until the NEXT bill cycle! There must be other people getting this problem!
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Dennis, Mobile Master

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Yes.  You have identified an issue.  No one is denying there is an issue.

In the mean time there is a work around solution as Koodo works to fix errors like this
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Jake H

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So there are more people than just me with this problem? Are you guys trying to fix it? I can't tell because no one has specifically said that. They've just referred me other options
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David, Mobile Master

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Are you guys trying to fix it? 
'Us Guys' are customers, just like you. We have no more access to Koodo's internal workings than you, and exactly the same ability to effect change.
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John Cell

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Allo Im have this problem too. Im in Laval Quebec. Need help because I try to chang plan according to self service and ittell me no. I not do anything for months but now it say I cant
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K D

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WOW! I really hope that ISN'T him because that would pretty much violate every 'privacy' policy possible. Are you seriously posting images of someone based on their email or whatever it is you guys have access to? Really really bad idea
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Allan, Mobile Master

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Wow, those assumptions escalated quickly. Its a picture of John from Cell Savings Canada...cause the user's name is John Cell...
http://www.cbc.ca/news/business/black-market-cell-phone-plan-1.3774387
(Edited)
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Dennis, Mobile Master

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I dont have access to his email nor do I know it.  I remembered the name John from the article so I googled it.

I mean, dont do an interview with CBC if you dont want to be recognized LOL
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John Cell

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Non this is not me. Have the problem been fixed? It still not working for me
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Mats

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Call them to help you since it won't let you do it yourself. If you don't want to do that then wait for new billing cycle or the problem to be fixed which nobody knows when that will be.

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