Can't change my billing address online

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  • Updated 11 months ago
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I try to change my billing address online (I want to do online order for new phone) , but ALWAYS I got message "Oops! Something went wrong on our end. Please try again." I tried to do it from different computers, I tried to do it to my working address and to my friend address. ALWAYS "Something wrong"!!! By calling to the rep takes more than 30 minutes and disconnected. And for this fucking service I must to pay 10$ for change my address by phone!!! Looks like deliberate fraud!
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Elena Tkacheva

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Posted 1 year ago

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Goran, Mobile Master

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As of a week ago, there has been a known issue with changing addresses online. You won't get charged if you cannot do it yourself. Just be sure to explain what's going on. I'm sorry to hear about getting disconnected while on hold. You can try to send a private message to Koodo via Facebook or DM via Twitter. I think that it can be done via that way.
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Allan, Mobile Master

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There has been an issue with changing addresses that Koodo has been looking into.
If you call Koodo and it is something you can't do thrn you won't be charged the $10. The fee is there more or less to deter away easy requests.
Alternativey, you can message Koodo on Facebook (https://m.me/Koodo) or through twitter dm. If you do choose to call there is a call back option so you don't have to wait.
Also inputting your friend's address wont work as you have to input the address associated with your credit card.
(Edited)
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Bernard, Official Rep

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We are working on a fix and I'm expecting all will be well again in the next day or so. Thanks for your patience Elena! You won't be charged a single dollar, not even the type you referenced above. 
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Norm Langford

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A link to your Facebook site would help. I only see mobile retail stores not national hq to change data.
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Allan, Mobile Master

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The link is above but here it is again: https://m.me/Koodo This link will take you directly to messenger so you can start a chat with Koodo
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Bernard, Official Rep

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No problem Norm. It's on the bottom of our pages online for easy access. The link is https://www.facebook.com/Koodo/
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Lynn Johnston

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Cannot change my billing address...and 3 months ago you were getting the same complaint. What's happening?
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Goran, Mobile Master

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Are you getting the same error message while trying clearing cache, other browsers, private / incognito tabs, different devices ? If so, then it's possible there's another issue and you can contact Moody directly as mentioned above explain what's wrong, and you won't get charged and the potential issue will be looked into.

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