Can't change my address

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  • Updated 1 year ago
  • Answered
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nmdhschick88

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Posted 2 years ago

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David, Mobile Master

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What error message do you see?

Your address must match the new Canada Post guidelines, as well. There is a link to a tool at the bottom of the page to build an address in the correct format.
(Edited)
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Michael Doyon

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your website did it all for me then said it was wrong
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nmdhschick88

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It doesn't give me a message it comes up with different addresses close to me and my address doesn't show up
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nmdhschick88

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Already done that :) just waiting for replies
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Michael Doyon

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$10 for an agent to help me change my address? Not in your dreams!! Perhaps I should find a better service provider
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Ranjan, Official Rep

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No charge for anything you can't do yourself via self-serve, Michael. Ability to change address looks to be an issue right now, and our teams are aware of this, so you won't be charged for an agent's help while we look into the issue. 
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Maxine Mattinson

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How's that address change fix coming along? My address is two houses and two years ago! Every time I go to change it doesn't accept and your address tool doesn't work for me. Sheesh.
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Allan, Mobile Master

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If you are still having trouble changing your address after following the suggestions above than you can send a message to Koodo via facebook or twitter dm and they can adjust it for you.

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