Can't call out or in

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  • Updated 2 years ago
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Yesterday I got a new prepaid sim card - $15 credit, $30 boost of data (1GB). Today I realise no one can ring my number as it goes to a message bank, (my phone does not at all ring). I can't ring out on my number and the customer service consultant didn't even give me my new number on the paper work. Your prepaid self service is down so I can't even check my account or call...
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nirvana

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Posted 3 years ago

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Ivan, Mobile Master

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I'd advise you to call customer service from a different phone if you can:


1-866-995-6636
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Mitchell Palmater

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The $15 plan on prepaid gives you texting and that it.
if you bought a gb of data that's fine, but still no ability to call.
You either need minutes, or a baseplan that includes calling after a certain time.
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Liz Emond

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i purchased a new sim card today and am having the same issue. but i have the 50 base plan
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Ahmad

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You can't make or receive any calls?
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Bec Sanders

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I have the same issue but I called *611 and it said I have $10
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Bec Sanders

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I can still text though, my base plan is active

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