Can't call Canada from uk with add on plan

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  • Updated 2 years ago
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I purchased a $40 add for talk, text and data while we travel though England. I have tried to contact my bank though and even using the international dial out code it won't connect and says unavailable. can anyone please tell me why this may be? I can't even call koodo to get them to take a look and now I am quite frustrated with the fact I have paid for something that isn't working for me.
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Sami Burrows

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  • frustrated

Posted 2 years ago

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Chad Burr, Mobile Master

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Lot into your self serve account and make sure you add international voice roaming free add on

Reboot the phone and try again
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Robert, Mobile Master

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You can always call Koodo via Skype if the above solution doesn't work! It's a free call
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Chad Burr, Mobile Master

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Also where are you and what phone do you have
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Sami Burrows

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iPhone 6, London England.
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Chad Burr, Mobile Master

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Before you call in. Have you tried adding the Add-on I suggested? *
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Goran, Mobile Master

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Can you connect to wi-fi anywhere to try checking via the self-serve app as Chad suggested?
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Sami Burrows

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I have tried the wifi with no success, turning my phone off and on just to ensure it wasn't a connection issue, and am now on hold with koodo as it isn't working yet. Thanks for your help though!
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Bernard, Official Rep

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@ Sami Turn your phone on airplane mode and back. We made a slight tweak on your service that should help.

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