URGENT!! Can't Call..

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  • Question
  • Updated 1 year ago
  • Answered
  • (Edited)
I have a s5 Neo and I have been trying to call someone and it keeps on saying
8UT2 please check the number and call again or call customer service..
I have the right number and I asked other people to call this person..1 said I got the same message and others said I got his voicemail.. and the phone is off
so please help..is there is something wrong with my phone or the network
or it's the other person phone problem?
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Peonie Chan

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  • confused

Posted 1 year ago

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Official Response
8UT2 - this is an error code generated by Koodo's mobile switching network indicating the called number's HLR record (from whatever provider) has returned a message that Koodo's network has interpreted as "not being able to receive calls" (8UT2).

Only the owner of the called number can address this with their service provider.