Can't buy Sim card

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  • Updated 4 years ago
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Hi im trying to by a sim card off the koodo store but it keep declining me, everything is entered correctly and nothing is wrong with my credit card, im wondering why this is happening?
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Noah Chauvin

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Posted 4 years ago

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Daniel Gunn

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Hi Noah,

Try clearing your cache and cookies on your browser, then try buying a new sim card. Also be sure to be logged into your self serve account when doing so.

Hope that helps :)
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Noah Chauvin

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What if i have a neative tab balance?
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Daniel Gunn

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You should be able to buy a new sim card regardless if you have a tab balance or not. Are you getting an error message?
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Noah Chauvin

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Yes it tells me to pay off my tab
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Chris Petersens

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If your current SIM size is the same as the one you need for the new phone you don't need to buy a new SIM.
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Sophia, Mobile Master

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Have you tried to order one without being logged in? I clicked "I'm new to Koodo" and I get presented with an order form, I haven't proceeded to actually order it but it looks like I'm good to go...
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Noah Chauvin

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Ya thats what i did but it says unable to "process order"
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Sophia, Mobile Master

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I'm with Daniel then... very very strange indeed! You can call Koodo (*611) or what I'd do is peruse eBay and hopefully get it there :)
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Noah Chauvin

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Tryed ebay, only prepaid nano sim cards and telus nano sims
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Noah Chauvin

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Anyone have a nano sim they wanna sell me? Haha!

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