Can't buy phone outright online if on existing tab?

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  • Updated 5 months ago
I have a phone on a medium tab, but want the Essential phone as well.  I tried to buy it outright from Koodo's site rather than putting it on a tab (as that wouldn't work), but I get an error saying I'm not eligible to upgrade.  Facebook/twitter messages to Koodo go unanswered so I thought I'd try here before calling them.  

Is it not possible to buy a phone at full price from Koodo if I have an existing tab?  That seems crazy to me.  

It basically forces me to sign up for a new plan, get the phone on a tab and then cancel the next day.  I didn't want to go down that road, but it seems like I have no choice
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Posted 5 months ago

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Pay your current tab and then order new phone on existing line.
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Sophia, Mobile Master

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You can reverse it, pay pff the tab on your current phone and get the new one on a tab. But yeah what you want is not possible....
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My current tab isn't 90 days in yet, so I can't pay it off.  
Seems odd Koodo won't let buy a new phone at full price, but I guess that's just the way it is.  

I'll sign up for a new plan and cancel the next day.  
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Ivan, Mobile Master

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Have you tried this in store if one is nearby? It's been a while, but I think that I've purchased a phone outright from Koodo without touching the tab, but this was done in store.
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Dinh, Mobile Master

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You need a plan going with the phone (even you buy it at retail price). Koodo didn't sell phone alone. If you want it outright, you could also check with Telus/bestbuy, they have the white color also.